Frequently Asked Questions

Care instructions

You will receive detailed care instructions for your skeleton key necklace or key to my heart necklace with every order, ánd I’ll even add a free silver-polishing cloth to ensure the beauty and long lifespan of your Dreams Unlocked Jewelry piece!

Custom and personalized orders

I don’t accept many custom orders at the moment, due to time constraints but some of my skeleton key necklaces can be customized, for example with birthstones or color options. If customizations are an option then this will always be mentioned clearly in the corresponding listing, so please check the listing you’re interested in to see if customization is possible. If you have any other questions or customization ideas, please do send me a message, I might be able to accommodate to your wishes!

Gift wrapping and packaging

I gift wrap every order in white tissue paper with a satin bow added. You can also upgrade to Luxury gift wrapping, which will include a gift box or velvet pouch and fancier wrapping paper! You can opt for this upgrade during check out.

Discounts?

You can get a lovely discount for your first order instantly if you join my exclusive VIP Enchanting Dreamers Club! Just click this link to be able to join: bit.ly/dreamsunlockedvip and I will send you the secret discount coupon code just for signing up! And this first Goodie will NOT be the only thing you’ll get when you sign up! I treat my VIPs like they are Kings and Queens in a castle, they get the BEST and Sweetest deals, ALL the time! So you won’t be disappointed if you sign up! I promise I’ll only message you when I have something awesome to share!

Disclaimer: Discounts cannot be redeemed after a purchase was made, so please make sure you add the discount code during check out!

Warranties?

Next to my lifetime chain/cord replacement when yours breaks or is in any other way unfortunate, I also give a lifetime free repair warranty with every handmade skeleton key necklace or key to my heart necklace I make! The only thing I ask is that you ship your key necklace back to me at your cost and I will repair and return it to you again at my expense! Small disclaimer; sometimes I am unable to repair because materials may have been discontinued over time, or any other problems might occur. In that case I will always consult with you what you think is best and try to give various options for your consideration!

Coating and Allergies?

All my jewelry is lead and nickel free, but nevertheless I do coat most of my skeleton key necklaces delicately by hand. This coating protects your key from tarnishing and protects your skin if you suffer from allergies. Skeleton keys that I generally do not coat are bronze color keys (because the coating will dull out the bronze color, or make the mattes look shiny) and genuine Brass pieces (those tend to age really slow and the aging makes the jewelry even more beautiful!).
IF you suffer from very severe allergies and your skin can only really tolerate 100% silver, I would advise against purchasing one of my pieces, just to be absolutely sure.

Materials?

All materials I use are purchased by me from the following countries: The USA, the UK, Germany, Belgium, the Netherlands and Austria.

All materials are lead and nickel free and my skeleton key necklaces will not break as long as they are handled with love and care. But unfortunate accidents can happen! Please see the paragraph “Warranties?” for more info on my lifetime free repair warranty!

Almost all of my skeleton key necklaces and key to my heart necklaces are hand coated by me, please see the paragraph “Coating and Allergies?” for more info on this!